You can also see the app in action in the Freshdesk product. You can see a complete customer view, including their account, activity history. RoboHelp was created by Gen Kiyooka, and Blue Sky Software released version 1.0 in January 1992. It shows how to build the user interface by dragging and dropping components, updating their properties, testing them in a Code sandbox like JSFiddle, check the generated HTML code and finally download the project as a Marketplace app. Learn what software and services integrate with Adobe RoboHelp. Adobe RoboHelp is a help authoring tool (HAT) developed and published by Adobe Inc. The below is a demo of the Crayons Playground in action. No real complaints.īest service/product to use to handle customer service inquiries? Knowledge of Web navigation and Web mapping is a plus. Customer Liaison Travel world-wide to provide technical support in key accounts, ensuring that all technical issues are resolved. Ensure sales staff are supported and trained. Experience in software documentation development a plus. I have experience in other tools such as Confluence, Cognidox, Adobe Acrobat, FrameMaker, and RoboHelp. Then this companies' customers swill suffer. Proficiency in using Microsoft Office (Word, Visio, Excel, PowerPoint, Outlook), WordPress, Dreamweaver, and Adobe RoboHelp. If you have further questions, please contact Adobe Technical Support (see. RoboHelp enables you to easily author immersive help content and publish it across customer touchpoints. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. User Manual: adobe RoboHelp - 6.0 - Getting Started Guide Free User Guide for. Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. Beware, read carefully and make conclusions.We use module specific RTF files but I suppose that the links could point to any RTF file to make it specific to a program.Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. The customer can then edit the RTF File to add simple notes. I do not know of a standard option to add a note to a chm file but our developers wrote a a JavaScript application to display an RTF file that is stored locally. Adobe denied these rumors in 2001, later releasing FrameMaker 8 at the end of July 2007, FrameMaker 9 in 2009, FrameMaker 10 in 2011, FrameMaker 11 in 2012, FrameMaker 12 in 2014, FrameMaker (2015 release - confusingly, internal version 13.0) in June 2015, FrameMaker 2017 (internal version 14. If you do create a second bespoke set of help for that customer you will need to really keep control of your help files and change any updated topics in both sets of help files - not quite twice the work but certainly more than required without the customer changes. We once sent our help files to a business partner in Australia who said they were happy to learn the application and do the work - I don't recall hearing from them since their initial thanks. That is unless your customer was willing to buy a copy of RoboHelp and edit any help files that you sent to them. If so, the level of effort would be all yours as you would need to edit the source files with the information. Please can you be more specific with your customer's requirements? What level of customization of the help file is your customer requesting? Is it to customise topics with specific information for fields? To add bespoke topics for that company?
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